Before emailing Sonex Tech Support, please prepare yourself with the following information. This will help us answer your question as quickly and accurately as possible:

• Please inform us as to the AeroConversions Product you are using, and what type of aircraft you are using it in.
• When applicable, the specific part number of the part you are working on.
• The AeroConversions Manual or other AeroConversions Instructional Documentation you are working from, with revision number and page number, as applicable.
• When applicable, the steps you have already taken to fix or identify the problem.
• When emailing, please be sure to give us your full name, AeroConversions product and serial number (if applicable), and aircraft type. All customer email correspondence is retained in our archives, filed by name. This correspondence history helps Sonex, LLC staff to serve you more efficiently when addressing subsequent inquiries.

Email is definitely the preferred method of contact for Technical Support, especially if you are able to provide digital pictures of the part, assembly or installation your question concerns.